Automotive Receptionist Hyundai

$35,360 - $39,520/Yr

Empire Automotive Group - New Rochelle, NY

Full-time - Entry Level

New Rochelle, NY

Motor Vehicle and Parts Dealers

About the position

Hyundai of New Rochelle is seeking a dedicated Automotive Receptionist who possesses strong interpersonal skills and a passion for customer satisfaction. This role is crucial in creating a positive car buying experience and involves managing customer interactions, handling inquiries, and ensuring a welcoming environment for all visitors. The ideal candidate will thrive in a fast-paced setting and contribute to the dealership's commitment to excellence and customer service.

Responsibilities

• Answer incoming calls and greet customers in a professional manner.
• Review and confirm appointments for the current business day, including rescheduling as necessary.
• Manage and organize incoming customer concerns, informing management when necessary.
• Ensure valid payment methods are taken and authorized for appropriate amounts, completing daily reports.
• Handle customer concerns and provide appropriate solutions within reasonable time limits using dealership's CRM, phone, text, and email.
• Develop trusting relationships with customers and fellow employees.
• Maintain accurate and complete information about customer concerns, tracking progress until resolution.
• Engage customers proactively when needs are detected, often before being asked.
• Collaborate with other dealership personnel to resolve customer questions or concerns.
• Understand and adhere to automotive manufacturer's standards for customer satisfaction.

Requirements

• Excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire, representing the company professionally.
• Strong listening skills and empathy towards customers.
• Proven work ethic with the ability to work in a fast-paced, results-driven environment.
• At least one year of prior employment in customer-facing service or telephone contact roles.
• Friendly, enthusiastic, and reliable with a positive team-player attitude.
• Open to constructive feedback for performance improvement.
• Flexible with work scheduling, including availability for weekends and holidays.
• Strong computer and multi-tasking skills, including proficiency in Microsoft Office.
• Ability to maintain a clean, organized, and presentable workplace with attention to detail.