Automotive Sales BDC Manager

$50,000 - $80,000/Yr

Chevrolet - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

101-250 employees

Motor Vehicle and Parts Dealers

About the position

The BDC Manager will oversee the operations of the Business Development Center, ensuring effective lead generation and customer follow-up strategies. This role requires a strong leader who can inspire a team, optimize processes, and deliver results that align with our company's goals.

Responsibilities

• Lead and manage the BDC team, providing coaching, training, and performance evaluations.
• Develop and implement effective strategies for lead generation and customer engagement.
• Monitor and analyze team performance metrics, making data-driven decisions to improve processes.
• Collaborate with sales and marketing teams to ensure a seamless customer experience.
• Handle escalated customer inquiries and resolve issues effectively.
• Stay updated on industry trends and best practices to enhance service delivery.

Requirements

• 3+ years of experience in a supervisor role within a BDC or sales environment.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Excellent phone etiquette and active listening skills.
• Proficient in CRM software and data analysis tools.
• Ability to thrive in a fast-paced, target-driven environment.

Nice-to-haves

• Reynolds and Reynolds software knowledge a plus
• Bilingual a plus

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Bonus opportunities
• Monthly bonus