Automotive Service Advisor / Manager

$50,000 - $70,000/Yr

Clutch Automotive - Houston, TX

Full-time - Mid Level

Houston, TX

1-10 employees

Repair and Maintenance

About the position

The Automotive Service Advisor/Manager at Clutch Automotive is a pivotal role responsible for managing the workflow of the shop while ensuring exceptional customer service and driving sales. This position requires a self-motivated and disciplined individual who can lead a team, maintain high standards of service, and foster a positive work environment. The advisor/manager will oversee quality automotive repairs, enhance customer experiences, and contribute to the profitability of the business.

Responsibilities

• Manage the shop's workflow effectively by monitoring job board, appointments, and technician capacity.
• Provide 5-star customer service with a positive attitude and empathetic demeanor.
• Utilize disciplined processes and technology to maintain high-level communication with customers.
• Deliver an excellent sales approach that educates customers on their repairs and empowers them to make informed decisions.
• Increase sales and profitability year over year while maintaining high gross metrics among all sales staff.

Requirements

• High School diploma or equivalent.
• Five years of experience in an auto repair facility in the service department.
• Two plus years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient knowledge of automotive repairs and parts.
• Valid driver's license.
• Demonstrated leadership and customer service skills.

Nice-to-haves

• Experience using Tekmetric.
• Fluency in Spanish.

Benefits

• Health insurance
• Paid time off
• Employee discount
• Referral program