Automotive Service Advisor / Writer - Ford of Pleasanton

$96,000 - $96,000/Yr

El Toro Auto Group - Pleasanton, TX

Full-time - Entry Level

Pleasanton, TX

About the position

The Service Advisor at Ford of Pleasanton is responsible for providing exceptional customer service by acting as a liaison between customers and service technicians. This role involves greeting customers, scheduling appointments, and ensuring that customer needs are met with high integrity and professionalism. The position is crucial for maintaining customer satisfaction and managing service operations effectively in a state-of-the-art dealership environment.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Requirements

• Expertise in customer service and communication skills.
• Experience as a service advisor in the automotive industry.
• Ability to upsell services effectively and ethically.
• Strong organizational skills and attention to detail.
• Familiarity with automotive repair processes and terminology.

Nice-to-haves

• Previous experience in a dealership environment.
• Knowledge of Ford vehicles and services.
• Ability to work in a fast-paced environment.

Benefits

• Health, Dental, & Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K plan with employer match
• Employee Vehicle Purchase Program