Automotive Service Advisor/Writer, New and Pre-Owned Vehicles, Highline Lux

Maserati of BC • Upper Saddle River, NJ

389d • $55,000 - $139,000

About The Position

The Automotive Service Advisor/Writer position at a luxury car dealership involves managing service customers, ensuring proper coding for repairs, and handling warranty submissions. The role requires excellent customer service skills and the ability to work closely with technicians and parts departments to ensure timely and cost-effective repairs. This position offers a salary plus commission structure, with significant earning potential based on performance.

Requirements

• Previous experience in the automotive industry, specifically in Highline New Car Stores
• Strong knowledge of automotive systems and repairs
• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in using computer software for scheduling and record keeping
• Experience with CDK in New Car Automotive dealerships (3 years required)
• Service upselling experience (2 years required)

Nice To Haves

• Warranty submission experience
• Experience as a service manager/desk writer/client advisor from a Maserati dealership

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customers' concerns and accurately document vehicle issues
• Schedule appointments and manage the service schedule
• Communicate with technicians to ensure timely completion of repairs
• Provide estimates for repairs and obtain customer approval
• Order necessary parts and materials for repairs
• Coordinate with insurance companies for claims processing
• Process payments and handle cash transactions
• Maintain accurate records of customer interactions and vehicle repairs

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed