Automotive Service Advisor/Writer

$50,000 - $90,000/Yr

Nationwide Automotive Group - Lutherville-Timonium, MD

Full-time - Entry Level

Lutherville-Timonium, MD

1-10 employees

Motor Vehicle and Parts Dealers

About the position

The Automotive Service Advisor/Writer position at Nationwide Automotive Group in Lutherville/Timonium, MD, involves providing exceptional customer service in a busy service department for INFINITI, Kia, and Nissan dealerships. The role focuses on assessing customer needs, preparing service estimates, and collaborating with technicians to ensure customer satisfaction and effective service delivery.

Responsibilities

• Greet customers and assess their automotive service needs while providing exceptional customer service.
• Prepare detailed service estimates and communicate them effectively to clients.
• Collaborate with service technicians to diagnose vehicle issues and recommend appropriate repairs.
• Manage service appointments and follow up with customers regarding their vehicle status.
• Maintain accurate records of services performed and ensure customer satisfaction throughout the service process.
• Stay updated on automotive trends and dealership practices to enhance service delivery.

Requirements

• Experience as a Service Advisor in the automotive industry.
• Strong communication and customer service skills.
• Ability to work collaboratively with technicians and customers.
• Detail-oriented with strong organizational skills.
• Valid Driver's License.

Nice-to-haves

• Experience with INFINITI, Kia, or Nissan brands.
• Knowledge of automotive service processes and trends.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance