AUTOMOTIVE SERVICE ADVISOR

$39,520 - $52,000/Yr

Nissan - Edmonds, WA

Full-time - Entry Level

Edmonds, WA

Transportation Equipment Manufacturing

About the position

The Service Advisor Assistant at Campbell Nissan Edmonds plays a crucial role in delivering exceptional customer service throughout the vehicle service experience. This position involves greeting customers, generating service estimates, advising on vehicle maintenance, and maintaining communication regarding service progress. The role offers excellent earnings potential and opportunities for career growth within a supportive and community-driven environment.

Responsibilities

• Greet customers warmly and assess the reason for their visit.
• Generate estimates, suggest services, and advise on current promotional products/services.
• Advise customers on routine vehicle care and the value of maintenance according to manufacturer's specifications.
• Communicate targeted completion times to customers and follow up with progress calls/emails regarding any changes.
• Document repair and maintenance changes on repair orders.
• Resolve customer complaints and questions effectively.
• Establish and maintain strong positive working relationships with customers to encourage repeat and referral business.
• Maintain Customer Service Index (CSI) ratings as set by the dealership service manager.

Requirements

• Experience in a similar role is preferred.
• Excellent customer service skills.
• Strong written and communication skills.
• Consistent and stable work history.
• Valid driver's license and clean driving record.
• Professional appearance and work ethic.
• Great organizational skills.
• Ability to read, write, and speak English fluently.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance