Automotive Service and Retail Manager - Mundelien, IL

Belle Tire - Libertyville, IL

Full-time - Mid Level

Libertyville, IL

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Automotive Service and Retail Manager at Belle Tire is a dynamic, customer-focused role responsible for overseeing the operations of a busy tire and automotive service facility. This position emphasizes brand representation, customer relationship building, and team development, while ensuring operational efficiency and achieving sales goals.

Responsibilities

• Act as a Belle Tire Brand Ambassador to enhance brand recognition.
• Build and maintain customer relationships by assessing their needs and providing appropriate solutions.
• Follow Belle Tire's Sales Process to drive sales and customer satisfaction.
• Manage cash drawer operations, including cashing out customers and daily cash reconciliation.
• Direct workflow in the service department to ensure efficiency and quality service.
• Meet and exceed defined goals and objectives for the store.
• Handle day-to-day paperwork related to retail operations.
• Open and close the store as part of key holder duties.
• Coach, manage, and develop store employees to enhance team performance.
• Write and manage the store schedule for all employees.
• Assist in hiring, interviewing, and addressing employee relations concerns.
• Understand and analyze the store's profit and loss statement for financial management.
• Manage inventory and ensure facility cleanliness, including the shop, showroom, and restrooms.
• Foster a positive team environment and promote a culture of doing the right thing for customers, employees, and vendors.
• Continuously share ideas for improvement and perform other duties as assigned by the manager.

Requirements

• Must be at least 18 years of age.
• Valid driver's license is required.
• High School Diploma or GED is required.
• 3+ years of management experience in a retail and/or auto service environment is highly preferred.
• Ability to communicate clearly and professionally with co-workers, management, and customers.
• Ability to lift objects weighing up to 75 pounds.
• Willingness to work varying hours, Monday to Saturday, with some overtime as needed.
• Ability to work in a workshop environment with heavy physical demands and long periods of standing.

Benefits

• Paid weekly
• Company contributions to 401k
• Product and service discounts
• Flexible paid time off
• Competitive health insurance for eligible employees
• Opportunities for career advancement with an outstanding family company