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Mitchell Auto Group - Simsbury, CT
posted 2 months ago
Full-time - Entry Level
Simsbury, CT
Motor Vehicle and Parts Dealers
About the position
The Automotive Service Consultant at Mitchell Auto Group plays a crucial role in delivering exceptional customer service while managing service operations. This position offers opportunities for professional growth and financial incentives based on performance. The role emphasizes a positive work ethic and a proactive approach to customer interactions, ensuring that clients receive the high-quality service they expect.
Responsibilities
- Engage with customers to understand their automotive service needs.
- Provide recommendations for services and repairs based on customer inquiries.
- Manage service appointments and follow up with customers regarding their vehicle status.
- Ensure customer satisfaction by addressing concerns and providing solutions.
- Collaborate with technicians to ensure timely and accurate service delivery.
Requirements
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Experience in customer service or automotive industry preferred.
- Basic knowledge of automotive systems and services.
Nice-to-haves
- Previous experience as a service consultant or in a similar role.
- Familiarity with automotive repair processes and terminology.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid vacation
- Paid sick leave
- Paid holidays
- Health and wellness program
- Tuition reimbursement
