Automotive Service Manager

$120,000 - $120,000/Yr

Vantage Auto Recruitment - North Augusta, SC

Full-time - Mid Level

North Augusta, SC

About the position

The Automotive Service Manager is responsible for overseeing the Service and Parts departments, ensuring efficient and profitable operations while maintaining high-quality service standards. This role involves managing staff, forecasting departmental goals, and fostering a positive work environment to enhance customer satisfaction and employee development.

Responsibilities

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
• Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.
• Attends Managers Meetings.
• Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.
• Monitors the overall performance of the Service and Parts Departments.
• Guarantees quality of Multipoint Inspections completed by Technicians.
• Confirms quality of 'Related, Immediate, Maintenance Docs', to be reviewed by customers within the first 25% of the time they are scheduled to beat the Dealership.
• Ratifies that Writers execute a Walkaround for every Customer.
• Ensures that Writers present Online Service Menu (Smart VMA).
• Strives for harmony and teamwork within the Departments and interaction with other Departments.
• Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations.
• Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with employees to determine need for advanced training.
• Maintains high quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes Customer satisfaction a Department's priority.
• Handles Customers complaints immediately and according to Dealership's guidelines.
• Manages Warranty Claim Submission Vendor and reviews Warranty Policy adjustments.
• Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager.
• Works with employees to improve the overall profitability of the Dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.
• Serves as a liaison with Factory Representatives.
• Preserves a safe work environment.
• Maintains a professional appearance.

Requirements

• Valid Driver's License
• Experience in automotive service management
• Strong leadership and team management skills
• Knowledge of automotive service operations and regulations
• Ability to develop and implement service pricing plans
• Excellent customer service and communication skills
• Proficient in warranty claim processing and compliance

Nice-to-haves

• Experience with dealership operations
• Familiarity with automotive technology and tools
• Background in training and development

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance