Automotive Service Manager

Confidential - Orangeburg, SC

Full-time - Mid Level

Orangeburg, SC

About the position

The Automotive Service Manager is responsible for overseeing the service department's operations, ensuring compliance with regulations, and leading a team to achieve departmental goals. This role involves managing personnel, maintaining customer relationships, and ensuring high-quality service delivery while adhering to company policies and standards.

Responsibilities

• Develop and pursue departmental goals and objectives, aiming to achieve and surpass set targets.
• Attend management meetings to represent service operations and share key updates and insights.
• Ensure compliance with all relevant federal, state, and local regulations, including those covering hazardous waste disposal and OSHA guidelines; regularly educate the team to uphold these standards.
• Lead the recruitment, training, motivation, and performance evaluation of service department personnel, providing ongoing coaching and support.
• Direct and manage the day-to-day activities and schedules of department employees, offering technical support where necessary.
• Conduct regular team meetings to discuss department performance, address shared concerns, and strengthen collaboration.
• Build lasting customer relationships, focusing on repeat business and positive referrals.
• Uphold all company policies within the department, ensuring full compliance by each team member.
• Maintain accurate and complete documentation for all service activities, keeping a close check on repair orders and related records.
• Analyze repair order data, tracking metrics such as order volume, items per order, and sales per service writer, to identify trends and areas for improvement.
• Oversee quality checks on completed services, ensuring each job meets high standards, either through personal review or delegation.
• Coordinate with the parts department to ensure timely parts availability, facilitating smooth service operations.
• Ensure that all repair orders are closed promptly, managing warranty claims to avoid delays beyond 30 days.
• Partner with the General Manager to assess and improve employee performance across the department.
• Keep customer service records organized and easily accessible for quick reference and efficient service.
• Oversee the condition and location of shop tools, fostering strong relationships with vendors and suppliers to secure quality products at competitive prices.
• Take on additional duties as assigned by management, supporting a cooperative, professional, and positive workplace.
• Maintain consistent attendance, as regular presence is crucial to department success.
• Demonstrate professionalism and courtesy in all customer and team interactions, fostering a respectful and inclusive environment.
• Ensure adherence to the company's non-discrimination and anti-harassment policies for both yourself and all team members reporting to you.

Requirements

• Strong foundation in mechanical knowledge
• Minimum of 3-5 years of experience as a Service Manager
• Exceptional commitment to customer service
• Clean and valid driver's license

Benefits

• 401(k)
• 401(k) matching
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid holidays