Automotive Service Manager

AAMCO Transmissions - Lynbrook, NY

Full-time - Mid Level

Lynbrook, NY

11-50 employees

Repair and Maintenance

About the position

The Automotive Service Manager is responsible for providing exceptional customer service and driving sales within the automotive service department. This role involves engaging with customers both in-person and over the phone, managing sales processes, and ensuring customer satisfaction through effective service recommendations and relationship management.

Responsibilities

• Performs a high volume of warm calls to potential customers, demonstrating excellent phone sales skills and the ability to complete a one-call close.
• Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales.
• Effectively establishes and maintains customer relationships to foster loyalty and repeat business.
• Consistently meets or exceeds established sales targets set by the company.
• Follows AAMCO sales procedures to ensure compliance and effectiveness in sales processes.
• Provides service recommendations to customers based on their needs and inquiries.
• Performs workflow management to ensure efficient operations within the service department.

Requirements

• 2 to 5 years of experience working in a direct sales role.
• Experience in a base salary plus commission role.
• Some retail experience preferred.
• Strong communication skills.