Automotive Service/Parts Manager

$72,000 - $120,000/Yr

Bob Penkhus Mazda - Colorado Springs, CO

Full-time - Mid Level

Colorado Springs, CO

About the position

The Automotive Service/Parts Manager at Bob Penkhus Mazda is responsible for overseeing the parts department, ensuring efficient service delivery, managing inventory, and maintaining customer satisfaction. This role involves supervising staff, managing parts orders, and collaborating with upper management to enhance department operations. The position requires strong leadership skills and a commitment to providing excellent customer service in a fast-paced automotive environment.

Responsibilities

• Oversee parts orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
• Ensure daily inventory of parts and special orders is relayed to service.
• Deliver parts to technicians efficiently.
• Answer technical questions about parts problems, warranties, services, and repairs.
• Maintain CSI scores at or above national average.
• Keep and maintain manufacturer's certification and training requirements.
• Order parts and tools as necessary.
• Oversee administration of warranty claims and training of parts department staff.
• Set schedules and assign tasks to parts department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.
• Collaborate with upper management on hiring and discipline decisions for the parts department.
• Assist customers in selecting required parts in a friendly, professional manner.
• Answer phone calls, providing price quotes and other information.
• Review body shop estimates to ensure correct parts ordering and pricing.
• Provide high level of service to internal and external customers.
• Pull and fill orders from stock.
• Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
• Notify service advisors and customers when special ordered parts have been received.
• Follow up on back-ordered parts.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Receive payment from retail customers or obtain credit authorization.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Participate in all training programs available.
• Keep current on new products and product updates.
• Participate in maintaining a lost sales tracking program.
• Maintain a professional appearance.

Requirements

• 1 year of experience in Service or Parts (Required)
• 2 years of management experience (Required)
• Valid Driver's License (Required)
• Strong communication skills
• Time management skills
• Mechanical knowledge
• Organized and friendly personality
• Prior CDK experience required
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance
• Referral program
• Paid sick time