Automotive Service Production Manager

Chevrolet - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Motor Vehicle and Parts Dealers

About the position

The Automotive Service Production Manager is responsible for leading the maintenance service team, ensuring high-quality service for all revenue-producing and service vehicles, as well as shop equipment. This role involves supervising technicians, maintaining safety standards, and ensuring efficient workflow within the service department.

Responsibilities

• Ensure that all work is completed and meets General Motors standards
• Communicate effectively with other shifts to run workflow efficiently
• Keep up-to-date on the latest workplace safety and environmental requirements and implement all health and safety policies on the shop floor
• Maintain and service equipment as needed or according to dealership and manufacturer standards
• Interview drop-off drivers and document vehicle complaints
• Provide technical service to vehicles and equipment
• Craft job orders, observe and listen to vehicle in operation to resolve malfunction and plan work procedures
• Test-drive vehicle once service is complete to ensure that they run smoothly
• Tag all warranty parts and returns to Warranty Clerk
• Look out for training and factory technical bulletins as they become available
• Oversee technician training and schooling

Requirements

• Extensive GM automotive mechanical experience preferred
• Strong leadership, interpersonal, math, and writing skills
• Ability to prioritize work in a dynamic environment
• GM dealership experience required
• Management or customer service experience
• High school diploma or equivalent required
• ASE certification required
• Master Tech or World Class Tech preferred

Nice-to-haves

• Bilingual strongly recommended