Automotive Service Writer

$35,000 - $40,000/Yr

Mancan - Millersburg, OH

Full-time

Millersburg, OH

Administrative and Support Services

About the position

The Automotive Service Writer plays a crucial role in providing exceptional customer service and facilitating effective communication between customers and the service team at an automotive dealership. This position involves scheduling service appointments, documenting vehicle issues, managing the repair process, and ensuring customer satisfaction throughout the service experience.

Responsibilities

• Schedule service appointments and obtain customer and vehicle data prior to arrival.
• Greet customers in a timely and friendly manner upon their arrival.
• Accurately write up the customer's vehicle problems on the repair order.
• Refer to service history and inspect vehicles to recommend additional needed services.
• Provide a complete and accurate written cost estimate for labor and parts.
• Check on the progress of repairs and contact customers regarding any changes in the estimate or promised time.
• Obtain proper authorization before performing any additional repairs.
• Receive authorizations from the manufacturer for prior approvals needed.
• Contact extended warranty providers for coverage and approvals.
• Verify warranty coverage before repairs and check for open recalls.
• Properly fill out contact forms when needed and review repair orders to ensure work is completed.
• Close repair orders appropriately and ensure all documentation is completed.
• Explain completed work and all charges to customers clearly and understandably.
• Maintain high customer satisfaction standards by addressing concerns promptly and effectively.
• Handle telephone inquiries regarding appointments and work in process with professionalism.

Requirements

• Valid driver's license
• Ability to read and follow instructions
• Strong communication skills
• Basic math and typing skills
• High school diploma or equivalent
• 2 years of experience preferred but not required
• Prior experience with ADP Dealer Services Software is a plus

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance