Automotive Warranty Administrator

Napleton - Oakbrook Terrace, IL

Full-time - Mid Level

Remote - Oakbrook Terrace, IL

1,001-5,000 employees

About the position

The Automotive Warranty Administrator is responsible for processing warranty claims and ensuring all related paperwork is completed accurately. This role involves maintaining communication with manufacturers and distributors, tracking warranty parts, and reconciling warranty receivables. The position offers a hybrid work schedule after training, requiring one day a week in the office.

Responsibilities

• Prepares, submits, and follows up on warranty claims.
• Processes all warranty paperwork, ensuring proper documentation and verifies criteria required by factory or distributor.
• Keeps abreast of all factory recalls and announcements.
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
• Assists with body shop warranty claims and follows up on outstanding claims.
• Reconciles all warranty receivables and works with the accounting department to obtain payments.
• Keeps track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
• Maintains all service and customer records as required by the warrantor.

Requirements

• 3+ years of Automotive Manufacturer Warranty Administrative experience required.
• CDK experience highly desirable.
• Must be detail oriented and have strong organizational ability.
• Excellent verbal and written communication skills.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home