Automotive Warranty Administrator

$33,280 - $41,600/Yr

EasyCare Recruiting - Virginia Beach, VA

Full-time - Entry Level

Virginia Beach, VA

About the position

The Automotive Warranty Administrator at Beach Ford is responsible for managing warranty claims and ensuring customer satisfaction through effective communication and problem-solving. This entry-level position requires a strong understanding of warranty products and excellent customer service skills, with a focus on maintaining accurate records and processing statements.

Responsibilities

• Communicating with the Finance Managers concerning registration, cancellation and issues that may arise.
• Interacting with customers' concerns and cancellations.
• Understanding warranty products and their implications.
• Detail-oriented with the ability to maintain accurate records.
• Reconciling schedules and processing month-end statements.
• Performing additional tasks as needed.

Requirements

• Minimum of 1 year experience in a related field.
• Technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment.
• Strong customer service skills are a must.
• Must have computer proficiency.
• Valid driver's license.

Benefits

• Compensation based on experience, competitive with the retail automotive industry.
• Opportunities for advancement.