Automotive Warranty Administrator

$55,000 - $70,000/Yr

Tasca Chrysler Jeep Dodge Ram - White Plains, NY

Full-time

White Plains, NY

About the position

The Automotive Warranty Administrator at Tasca Chrysler Jeep Dodge Ram is responsible for managing warranty claims and ensuring proper documentation and reconciliation of warranty receivables. This role requires a detail-oriented individual who can work effectively in a fast-paced environment while providing excellent customer service. The position offers opportunities for advancement within a rapidly growing automotive company.

Responsibilities

• Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.
• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with the cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

Requirements

• Possess excellent communication and interpersonal skills.
• Have a pleasant phone voice and speak proper grammar.
• Be detail oriented and hold strong organizational skills.
• Must work effectively in a fast-paced, high pressure environment.
• Have the ability to work independently and in a team environment.
• Exhibit a neat, clean and professional appearance.
• Basic computer knowledge including Microsoft Office.
• Ability to prioritize multiple tasks and follow-up consistently.
• Must be able to meet the company's requirements for employment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance