Automotive Warranty Recall Campaign Specialist

Full-time - Entry Level

Montgomery, AL

Food and Beverage Retailers

About the position

The Automotive Warranty Recall Campaign Specialist is responsible for creating and maintaining field actions launched to distributors for a large automotive manufacturer. This role serves as a liaison between OEM manufacturers, distributors, vendors, and corporate management regarding the preparation, communication, and tracking of field action campaigns. The specialist will also provide bilingual services in English and Korean, ensuring effective communication and documentation throughout the campaign process.

Responsibilities

• Create campaign report approvals with information provided by QA.
• Register campaigns in Global Warranty Management System.
• Collaborate with improvement team on any campaign-related matters before, during, and after the launch.
• Coordinate with Improvement Teams on any pending campaign responsibilities.
• Maintain campaign master file and request closure/extension of campaigns running out of budget.
• Monitor claims to prevent incorrect claim submission.
• Provide bilingual services, including written translations and verbal interpretations; review finished materials for completeness, accuracy, format, and appropriate English or Korean language usage.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
• Meet all other requirements as assigned.

Requirements

• US Citizenship or Greencard holder preferred.
• Bachelor's degree in Engineering, Engineering Science, Business Administration, or equivalent preferred.
• 0-10 years of job-related experience preferred.
• 3-5 years job-related experience in the automotive industry desired.
• Proficiency in MS Word, Excel, and PowerPoint.
• Bilingual - ability to speak, read, and write English and Korean fluently.

Nice-to-haves

• Experience in the automotive industry.
• Knowledge of Global Warranty Management System.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-site gym
• Paid holidays
• Tuition reimbursement
• Competitive wages and bonus potential
• 15 paid holidays, 3 personal days, and 10 paid vacation days
• 93% Company-paid Medical, Dental, and Vision for Team Members and their families effective your first day!
• 28 paid days off (depending on date of hire)
• Discounts on new vehicles
• Tuition assistance program available
• Fitness center, onsite cafeterias, and free team wear