Autonomous Vehicle Support Specialist

$64,480 - $64,480/Yr

Westfield Consulting Partners - San Francisco, CA

Part-time

San Francisco, CA

About the position

The Autonomous Vehicle Support Specialist role involves ensuring safety and supporting vehicle recovery efforts for an on-demand autonomous ride-hailing company. The specialist will represent the brand, assist riders, and interact with cross-functional teams to maintain a safe environment. This part-time, contract position offers the opportunity to learn about vehicle and personnel operations while contributing to the future of autonomous mobility.

Responsibilities

• Support Fleet Response daily operations in-field.
• Drive up to 8 hours a day with a priority on safety.
• Directly communicate with the riders and assist them into the shuttle.
• Utilize mobile applications to accurately report activities.
• Provide in-person rider support during fleet response and recovery situations.
• Provide accurate written and oral feedback to the teams.
• Conduct daily basic vehicle preventative maintenance checks.
• Ensure the readiness and cleanliness of vehicles, equipment, and the workplace.
• Collaborate with cross-functional teams to provide efficient and effective in-person assistance to the riders.
• Assist with any documentation related to vehicle recovery, internally and with first responders.

Requirements

• Excellent driving history with no criminal history.
• Exceptional verbal communication and active listening skills.
• Experience in high-stress situations, including knowledge of de-escalation techniques.
• Fast-paced work environment experience.
• Possess a customer service mindset and helpfulness.
• Must be able to use radio communication systems.
• Must be able to use mobile applications.
• Must be able to sit in a vehicle for long hours.
• Must be able to travel to different company sites for training.
• Must be able to listen effectively, follow instructions and act promptly given instructions via radio communications.
• Must be able to drive a vehicle in heavy traffic, assertively.
• Must be able to follow navigation instructions exactly per in-vehicle systems.
• Must be able to follow processes exactly as outlined and take initiative to execute.

Nice-to-haves

• Previous experience in military, first responder, and/or transportation, RiderShare, or roadside.
• Bilingual skills.

Benefits

• Flexible schedule
• On-the-job training
• Referral program