AV Facility Technician

AVI-SPL - Bentonville, AR

Full-time - Mid Level

Bentonville, AR

Telecommunications

About the position

The AV Facility Technician is responsible for providing on-premises audio visual and meeting support for a multi-channel retailer company. This role involves setting up and breaking down meeting spaces, performing preventative maintenance, and assisting with AV equipment to ensure smooth operation during events.

Responsibilities

• Set up and break down meeting and conference spaces to meet customer event needs.
• Perform preventative maintenance tasks to maintain customer spaces.
• Provide meeting assistance for conference room or AV space as requested.
• Facilitate room sweeps and walk-throughs of all spaces and test basic functions.
• Maintain records of all pass/fail status and tickets, ensuring resolution of any problems found.
• Support meeting room setups and ensure end users can use in-room equipment including monitors, video conferencing, cameras, microphones, and neat boards.
• Facilitate troubleshooting and repair needs including cable replacements and power-cycles.
• Build and maintain an inventory of all AV equipment for assigned locations.
• Monitor conference room health and recommend replacements or upgrades as needed.
• Maintain facility documentation and SOPs.
• Participate in regularly scheduled meetings with team members to ensure alignment on procedures and scheduling.

Requirements

• 3+ years of experience in audiovisual support, integration, meetings and events, or a similar field.
• Audiovisual troubleshooting knowledge.
• Intermediate PC troubleshooting knowledge.
• Knowledge of basic signal flow for audio, video, and control.
• Ability to perform routine testing and problem diagnosis for audio visual technologies.
• Ability to read and utilize blueprints and audio/video flow diagrams.
• Knowledge of network troubleshooting to diagnose static and dynamic IP addresses.
• Effective communication skills with employees, customers, and colleagues.
• Ability to maintain composure and a positive attitude during high-pressure situations.
• Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
• Excellent collaboration and customer relationship skills with an understanding of white glove service.
• Ability to work independently and meet deadlines.
• Flexibility to work after hours and weekends when required.

Nice-to-haves

• Studio production and event experience.
• Experience with control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
• Experience with Extron systems.
• Certification and training with CTS, Networking, and other Audio-Video training.

Benefits

• Medical benefits, including vision and dental.
• PTO days (vacation, sick days, and personal days) and paid holidays.
• Enjoyable company culture.
• Training and professional development opportunities.