Estatejobs.Com - Austin, TX

posted 4 months ago

Full-time - Entry Level
Austin, TX

About the position

The AV / IT Support Specialist position is a full-time role based in Austin, Texas, focused on providing comprehensive technical support for all essential technology within a private office and residence. The primary responsibilities include managing audiovisual equipment, personal computers, and related peripherals. The specialist will be tasked with troubleshooting and resolving a variety of hardware and software issues, addressing network problems, and handling audio/visual and telecommunications challenges. Additionally, the role encompasses home automation support, ensuring that all systems function seamlessly and efficiently. The specialist will also play a crucial role in maintaining and upgrading equipment across multiple locations, which is vital for ensuring optimal performance of all technological assets. This position requires a proactive approach to problem-solving and a strong understanding of both AV and IT systems. The ideal candidate will be someone who is not only technically skilled but also possesses excellent communication abilities to interact effectively with team members and clients. The company offers competitive pay based on experience, along with a comprehensive benefits package that includes a matching 401k and paid time off (PTO). While local candidates are preferred, relocation assistance is available for the right individual. The organization is eager to find a dedicated professional to join their team and contribute to their technological needs.

Responsibilities

  • Provide comprehensive technical support for audiovisual equipment, PCs, and related peripherals.
  • Troubleshoot and resolve hardware and software issues.
  • Address network problems and audio/visual issues.
  • Manage telecommunications and home automation systems.
  • Assist in maintaining and upgrading equipment across multiple locations to ensure optimal performance.

Requirements

  • Strong knowledge of audiovisual equipment and technology.
  • Experience with PC hardware and software troubleshooting.
  • Familiarity with network configuration and troubleshooting.
  • Ability to resolve telecommunications issues effectively.
  • Experience with home automation systems.

Nice-to-haves

  • Experience in a private office or residential technology support role.
  • Certifications in AV or IT support (e.g., CompTIA, AVIXA).
  • Strong customer service skills.

Benefits

  • Competitive pay based on experience (DOE).
  • Comprehensive benefits package.
  • Matching 401k plan.
  • Paid time off (PTO).
  • Relocation assistance for the right candidate.
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