AV Operations Manager

$104,000 - $135,200/Yr

TEKsystems - Torrance, CA

Full-time - Senior

Torrance, CA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The AV Operations Manager will oversee the efficient delivery of high-definition audiovisual (AV) solutions, ensuring seamless collaboration and communication for organizations of all sizes. This role is responsible for managing AV project execution from design to implementation, focusing on enhancing productivity and profitability while maintaining customer satisfaction. The Operations Manager will coordinate with internal teams, vendors, and clients to ensure timely project delivery and optimal use of AV resources.

Responsibilities

• Oversee the design, integration, and installation of audiovisual systems, including video walls, signage displays, audio distribution, and control systems.
• Ensure projects are delivered on time, within scope, and budget.
• Work with key AV technology partners to source and deploy high-quality solutions.
• Manage AV technician schedules, ensuring resources are allocated efficiently across projects and tasks.
• Serve as a key point of contact for clients, ensuring that AV solutions are tailored to their specific business needs.
• Monitor project margins and job efficiency, track progress, and create detailed financial and project reports.
• Identify and implement process improvements to enhance operational workflows.
• Provide coaching, mentoring, and training to Project Leads and Field Technicians.
• Conduct job start meetings and coordinate daily operations between Project Managers, Lead Technicians, and other stakeholders.
• Manage requests for information (RFIs) and change orders as projects evolve.
• Ensure that all AV installations and operations comply with industry standards and safety regulations.
• Develop and oversee the maintenance and support plans for deployed AV systems.

Requirements

• 5+ years of experience in AV operations management, including hands-on experience with the installation and integration of audiovisual systems.
• Deep knowledge of AV technologies, including video conferencing systems, audio distribution, digital signage, control systems, and automation.
• Proven leadership skills with experience managing AV technicians and operational staff.
• Strong understanding of financial reporting, budgets, forecasting, and metrics specific to AV projects.
• Familiarity with AV design and engineering principles, including interpreting construction drawings and AV schematics.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and project management tools like Microsoft Project.
• Excellent communication skills with the ability to engage with clients and internal teams at all levels.

Nice-to-haves

• Bachelor's degree in operations management, business, or a related field.
• Certification in Project Management (PMP) or AV-related certifications such as CTS (Certified Technology Specialist).
• Experience working with a variety of AV vendors and platforms such as Crestron, Biamp, Polycom, and Cisco.
• Knowledge of networked AV systems, IT integration, and unified communications.