AV Specialist (Local and Overnight Travel)

$76,960 - $106,080/Yr

Carousel Industries - Sacramento, CA

Full-time - Mid Level

Remote - Sacramento, CA

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The AV Specialist role at NWN Carousel involves installing and troubleshooting audio-visual projects at client sites, with a focus on enhancing AV skills through industry training and mentorship. The position requires both local and overnight travel, with travel expectations up to 20%. The specialist will work closely with project leads and clients to ensure the successful integration and functionality of AV equipment for live events and meetings.

Responsibilities

• Install, configure, operate, disassemble, and troubleshoot audio-visual equipment.
• Perform production editing, routine maintenance, and inventory tracking.
• Coordinate with clients on placement and integration of AV equipment.
• Respond to and resolve routine questions and technical issues.
• Conduct high-level site surveys and communicate client needs to the design team.
• Stage and install complex multi-room AV installations while coordinating with on-site trades and customer IT staff.
• Train Field Specialists on new products and proper AV standards.
• Provide regular updates to the Project Manager and work with Design Engineer to ensure compliance with the SOW.
• Commission complex installations using appropriate tools and apps.
• Work with programmers to install basic room control systems.
• Commission AV equipment by debugging control systems and configuring video and audio settings.
• Provide user and technical training on installed systems.
• Complete and submit installation documentation, including checklists and site photos.
• Escalate client issues to appropriate resources when necessary.
• Maintain professionalism in all communications and interactions.

Requirements

• High School Diploma or equivalent required.
• Minimum 4-6 years' experience in professional Audio-Visual installations.
• Valid driver's license with a good driving record.
• Experience with installation and configuration of audio and video conferencing systems.
• Understanding of Audio-Visual network requirements.
• Knowledge of VoIP and analog phone systems.
• Basic IP networking expertise or education.
• Crestron Digital Media & NVX Certified.
• Biamp Tesira Certified.
• Infocomm CTS-I Certified.
• OSHA Certified.
• Strong troubleshooting, problem-solving, and analytical skills.
• Outstanding technical skills in Audio-Visual design, signal flow, and networking.
• Strong interpersonal and communication skills.

Nice-to-haves

• Experience with Microsoft Office products.
• Ability to work in a high-stress environment.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Unlimited paid time off
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program
• Retirement plan
• Pet insurance