AV Technician II

$57,000 - $66,000/Yr

Steptoe - Washington, DC

Full-time - Entry Level

Washington, DC

Professional, Scientific, and Technical Services

About the position

The AV Technician II at Steptoe LLP is responsible for providing hands-on audio-visual (AV) support and level 1 technical assistance. This role involves collaborating with the Epiq Site Manager to ensure smooth operation of conference room technology, resolving technical issues, and supporting the Technology Center in a Windows 11 environment. The technician will set up and maintain AV equipment for events, assist with virtual meetings, and document incidents for future reference.

Responsibilities

• Sets up and takes down equipment for events hosted in the conference rooms.
• Operates, maintains, repairs, and adjusts AV equipment including lapel microphones, handheld microphones, wall-mounted cameras/speakers, and Crestron panel technology.
• Sets up WebEx, Zoom, and Teams meetings hosted in conference rooms.
• Resolves AV and level 1 deskside support incidents during the first contact and escalates as necessary.
• Documents incident status and solutions in Service Now tickets and Knowledge Base articles.
• Works with outside vendors for maintenance and troubleshooting.
• Advises on the use, limitations, design, and construction of instruments and equipment.
• Performs other duties and responsibilities as assigned.

Requirements

• High school diploma required.
• AV industry certifications a plus.
• A minimum of 2 to 3 years of AV support experience required.
• Law Firm/Professional Services experience a plus.

Nice-to-haves

• Ability to provide polite, friendly, positive, and timely service and incident resolution.
• Ability to successfully work independently and as part of a team.
• Ability to prioritize and multi-task in a fast-paced environment.
• Ability to avoid common and frequent mistakes.
• Ability to recognize problems or situations that are new or without clear precedent; evaluate alternatives and find solutions using a systematic, multi-step approach; develop improvements and innovations to enhance performance.
• Highly responsive to initial requests and follows through on all commitments; works diligently to ensure high service levels.
• Ability to maintain a flexible work schedule.
• Knowledge of Windows 11.
• Ability to work under tight deadlines and stressful situations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Dependent care
• Health care flexible spending accounts
• 401K Plan
• Profit-Sharing
• Paid Time-Off
• Wellness Program