This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Realtor Agent - Scottsdale, AZ
posted 4 months ago
About the position
At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone. Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time. The Avail Customer Care Specialist role is aligned with the Avail team, a part of the realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best-in-class educational content providing landlords with everything they need to be confident and professional. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values - Customers Are Our North Star and People Are Our Foundation! This means that the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Specialist and help change the world of real estate, one home at a time.
Responsibilities
- Develop a deep knowledge of Avail.co products and services
- Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
- Help customers troubleshoot issues of low to medium complexity levels
- Answer questions for landlords and tenants about topics such as how to list a property, how to apply, how to build a residential lease that complies with state laws, and how ACH payments work
- Identify the need for and create self-help solutions for customers and internal team members
Requirements
- At least 1 year of supporting customers by taking high volume inbound calls
- At least 2 years experience in customer-facing roles
- Expert-level written and oral communication
- Bachelor's Degree, preferred
- Experience working with a fast-growth technology company, preferred
- Experience in the following tools: Zendesk and JIRA, preferred
Benefits
- Warm, welcoming, and inclusive culture
- Intellectual challenges
- Development opportunities for growth
