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Realtor.com Careers - Scottsdale, AZ

posted 4 months ago

Full-time - Entry Level
Hybrid - Scottsdale, AZ

About the position

At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone. Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time. The Avail Customer Care Specialist role is aligned with the Avail team, a part of the realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best-in-class educational content providing landlords with everything they need to be confident and professional. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation! This means that the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. As a Customer Care Specialist, you will develop a deep knowledge of Avail.co products and services, guiding and supporting customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end. You will help customers troubleshoot issues of low to medium complexity levels and answer questions for landlords and tenants about various topics such as property listing, application processes, residential lease compliance, and ACH payments. Additionally, you will identify the need for and create self-help solutions for customers and internal team members. We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid role based in Scottsdale, Arizona.

Responsibilities

  • Develop a deep knowledge of Avail.co products and services.
  • Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end.
  • Help customers troubleshoot issues of low to medium complexity levels.
  • Answer questions for landlords and tenants about topics such as property listing, application processes, residential lease compliance, and ACH payments.
  • Identify the need for and create self-help solutions for customers and internal team members.

Requirements

  • At least 1 year of supporting customers by taking high volume inbound calls.
  • At least 2 years experience in customer-facing roles.
  • Expert-level written and oral communication skills.
  • Bachelor's Degree, preferred.
  • Experience working with a fast-growth technology company, preferred.
  • Experience in tools such as Zendesk and JIRA, preferred.

Nice-to-haves

  • Experience working with a fast-growth technology company.
  • Experience in tools such as Zendesk and JIRA.

Benefits

  • Warm, welcoming, and inclusive culture.
  • Intellectual challenges and development opportunities for growth.
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