AVP Banking Center Manager (Branch Manager)

Bank OZK - Marble Hill, GA

Full-time - Mid Level

Marble Hill, GA

Credit Intermediation and Related Activities

About the position

The AVP Banking Center Manager is responsible for managing the banking center effectively, providing leadership, and ensuring high levels of accountability among team members. This role involves cultivating positive relationships with peers, business partners, and the community while leading business development efforts and delivering exceptional customer service.

Responsibilities

• Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
• Lead and engage associates in daily huddles to support relationship-building activities.
• Generate growth that supports the bank's goals by retaining, growing, and attracting clients.
• Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
• Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts.
• Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management.
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
• Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results.
• Proactively resolve client concerns in a timely, professional, and positive manner.
• Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the bank's security program, policies, and procedures.
• Ensure regular and effective communication with banking center team members and regional leadership.
• Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions.
• Identify and recruit talent to build a highly effective team.
• Model and champion the Bank's standards for exceptional customer service.
• Enthusiastically embrace, support, and model the bank's values and mission.
• Display a high degree of integrity, trustworthiness, and professionalism at all times.
• Regularly exercise discretion and judgment in the performance of essential job functions.
• Complete all essential training timely.
• Maintain consistently good punctuality and attendance to work.
• Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
• Adhere to all Bank policies, procedures, and guidelines.

Requirements

• Bachelor's degree or commensurate work experience required.
• 1+ year retail client service and/or business development experience required.
• 1+ year business development management/leadership experience strongly preferred.
• Proven achievement of business growth goals and financial targets required.
• Experience managing, leading and coaching professionals required.
• Comprehensive knowledge of bank products/services and regulations required.
• Valid driver's license and good driving record required.
• NMLS required.