AVP, Change Management Office

Memorial Hermann - Houston, TX

Full-time - Senior

Houston, TX

1,001-5,000 employees

Hospitals

About the position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. The AVP of the Change Management Office is responsible for leading the Transformation Change Office (TCO) in the strategic assessment, implementation, and sustainment of change management efforts related to people, processes, systems, technology, and structure. This role involves planning, directing, and coordinating large to medium change management activities across various functional areas within or across several locations. The AVP will provide a change management risk evaluation and mitigation approach to build consistent organizational decision-making, adoption methodologies, and change execution. Additionally, the AVP will oversee the staffing resources deployed to support organizational initiatives and projects, creating and maintaining an education program with tools and methodologies aligned with organizational development to enhance the culture of change management. The position reports to the Vice President of Talent & Organizational Development and Learning, and it plays a crucial role in driving the execution of a system-wide Change Management strategy through developing and implementing people adoption strategies aligned with Memorial Hermann's strategic goals. The AVP will serve as a member of the Project Governance Committee (PGC) to evaluate large scale projects for change management needs and assign resources appropriately. This role requires a strong focus on assessing system-wide readiness for change and making enterprise-wide recommendations on change management, as well as analyzing the effectiveness of the change management office through reporting and outcome tracking systems to ensure benefit realization of business unit initiatives and projects.

Responsibilities

• Lead the Transformation Change Office (TCO) in strategic assessment and implementation of change management efforts.
• Plan, direct, and coordinate change management activities across various functional areas.
• Provide change management risk evaluation and mitigation approaches.
• Oversee staffing resources for organizational initiatives and projects.
• Create and maintain an education program aligned with organizational development.
• Drive execution of a system-wide Change Management strategy.
• Serve as a member of the Project Governance Committee (PGC) to evaluate large scale projects.
• Assess system-wide readiness for change and make recommendations on change management.
• Analyze change management office effectiveness through reporting and outcome tracking.
• Manage direct reports and change management staffing or education consultants.
• Promote individual professional growth and team development through education and expertise sharing.
• Provide training and coaching to leaders and executives during change efforts.
• Oversee development of change management training programs and tools.
• Build strong client relationships and act as a trusted advisor.
• Adapt change management solutions to individual department cultures.
• Identify and implement change networks for long-term sustainability.
• Assess projects for change management needs and create tailored implementation plans.
• Collaborate with project management and process improvement experts.
• Facilitate workshops on change management topics.
• Communicate status of change management efforts to stakeholders.
• Develop complex communication plans to support change management efforts.
• Plan and moderate effective meetings for executive audiences.
• Identify and eliminate barriers to change using healthcare knowledge and trends.
• Provide feedback to team members and stakeholders.
• Collaborate with key stakeholders to manage change implementation.
• Develop and use data/metrics to demonstrate progress.
• Ensure safe care to patients, staff, and visitors, adhering to policies and standards.

Requirements

• Bachelor's degree in Business or related field; Master's degree preferred (business, related field, or health administration preferred).
• Certification in Change Management required; Prosci Certified Change Practitioner preferred.
• Ten (10) years of transformational leadership experience required.
• Minimum of five (5) years of Change Management leadership experience required.
• Experience in healthcare preferred.
• Advanced collaboration, change management, and problem-solving skills.
• Genuine passion for enhancing customer experience through change.
• Knowledgeable about healthcare landscape and current trends in change management.
• Proven success in building and maintaining executive relationships.
• Experience leading teams in high performance and high-stress situations.
• Strong critical thinking skills and ability to develop solutions.
• Excellent communication skills and ability to persuade clients.

Nice-to-haves

• Experience in healthcare change management initiatives.
• Familiarity with project management methodologies.
• Knowledge of organizational development principles.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities
• Tuition reimbursement
• Employee discount programs