Pennymac - Phoenix, AZ
posted 5 days ago
The Assistant Vice President of Customer Experience at Pennymac is responsible for leading multiple teams within a call center environment, ensuring that customer service activities are executed effectively and efficiently. This role focuses on maximizing employee production and quality while providing timely and friendly service to customers. The AVP will monitor workflows, oversee coordination across divisions, and act as the main point of escalation for issues, all while aligning with the company's core values of accountability, reliability, and ethics.