AVP, Customer Experience
Pennymac•Phoenix, AZ
482d•$75,000 - $130,000
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Assistant Vice President of Customer Experience at Pennymac is responsible for leading multiple teams within a call center environment, ensuring that customer service activities are executed effectively and efficiently. This role focuses on maximizing employee production and quality while providing timely and friendly service to customers. The AVP will monitor workflows, oversee coordination across divisions, and act as the main point of escalation for issues, all while aligning with the company's core values of accountability, reliability, and ethics.
