AVP, Employee Relations Investigations

MetLife • New York, NY

400d • $157,800 - $210,400

About The Position

The AVP and Global Head of Employee Relations Investigations at MetLife is responsible for leading a global team of investigators to effectively manage workplace issues. This role emphasizes the importance of ethical and consistent handling of employee relations, requiring strong management skills, the ability to conduct thorough investigations, and the capacity to influence leadership in fostering a culture of integrity and compliance. The position also involves developing operational metrics and proactive initiatives to enhance employee relations capabilities.

Requirements

• Proven experience managing and mentoring a team across diverse geographical regions.
• Solid communication, judgment, and interpersonal skills with demonstrated patience, tact, and respect.
• Strong leadership and team-building skills.
• Analytical and critical-thinking abilities for thorough investigations.
• Proactive approach to conflict resolution and decision-making.
• Ability to demonstrate a willingness to embrace and lead change, often taking on responsibilities beyond the traditional scope of the role.
• An adaptable leader who proactively identifies opportunities for improvement and embraces innovative solutions.
• Demonstrated ability to manage sensitive, emotional, and confidential situations in a composed, discrete, and professional manner.
• Strong organizational skills with a demonstrated ability to prioritize and use time effectively.

Nice To Haves

• Employee Relations experience in markets outside the United States, preferably spanning Asia, Europe, Latin America, and the Middle East.

Responsibilities

• Lead and mentor a team of global investigators, promoting best practices in conducting workplace investigations.
• Ensure the quality and consistency of investigations across regions, aligning with company policies and local regulations.
• Develop and implement training programs for investigators to enhance their skills and ensure adherence to investigative protocols.
• Oversee and participate in complex investigations related to workplace complaints, policy violations, and ethical violations.
• Analyze findings, prepare comprehensive reports, and recommend appropriate actions to resolve conflicts while safeguarding employee rights and organizational integrity.
• Conduct macro analyses to discern trends and develop initiatives to further strengthen the core cultural tenets at MetLife.
• Partner with Compliance, Legal Affairs, and Risk Management functions on relevant investigations and reporting.
• Research, interpret, advise, and ensure adherence to company policy, programs, procedures, state, federal, and local employment laws.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Volunteer time off
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree