AVP, Head of Growth - Institutional Retirement Solutions

$215,000 - $250,000/Yr

Pacific Life - Newport Beach, CA

Full-time - Senior

Newport Beach, CA

Insurance Carriers and Related Activities

About the position

The AVP, Head of Growth - Institutional Retirement Solutions Group (IRSG) at Pacific Life is a leadership role responsible for setting the vision and driving the strategy to support growth in the institutional retirement space. This position involves overseeing transformational activities, optimizing processes, and leading cross-functional teams to achieve organizational goals. The role emphasizes innovation, efficiency, and the development of a next-generation operating model to enhance service delivery in the Defined Benefit and Defined Contribution sectors.

Responsibilities

• Define the structure and implement the future state operating model to support growth plans.
• Develop short-range and long-range roadmaps, programs, and policies for service outcomes.
• Create a holistic next-gen operating model for annuitant service delivery with a focus on digital integration.
• Drive innovative solutions to address current and future challenges in Institutional Retirement Solutions.
• Identify areas for improvement and develop tech-forward strategies to optimize business processes.
• Build leadership and technical capabilities for the future and manage obstacles effectively.
• Support sales volume growth by aligning department resources and developing talent.
• Reduce operating costs by eliminating non-value-add activities with a risk-smart approach.
• Manage operational risk and ensure adherence to guidelines to minimize gain/loss.
• Build strong relationships with IT, Product, Distribution, and Operations teams to align objectives.
• Improve ease of doing business for participants and plan sponsors.
• Collaborate with cross-functional teams to drive change and implement initiatives successfully.
• Develop, monitor, and manage KPIs to ensure service commitments are met.
• Communicate the strategic business direction to various stakeholders and provide expertise on operational issues.

Requirements

• 4-year degree or equivalent experience in Business Administration, Operations Management, or a related field; MBA preferred.
• 20+ years of experience, including management experience.
• Proven experience in leading transformation initiatives and managing operations.
• State and life insurance (FINRA/SIE) licenses required.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to lead and inspire cross-functional teams.
• Proficiency in project management and change management methodologies.

Nice-to-haves

• Experience in developing people to meet career and organizational goals.
• Ability to create new and better ways for the organization to succeed.
• Consistent achievement of results under challenging circumstances.

Benefits

• Medical, Dental, Vision coverage
• Wellbeing Reimbursement Account
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave
• Adoption Assistance Program
• Competitive 401k savings plan with company match and additional contributions