AVP, Inside Sales Practice Development Director

Synchrony - Cincinnati, OH

Full-time - Mid Level

Remote - Cincinnati, OH

Credit Intermediation and Related Activities

About the position

In this role, you will remotely lead a team of Inside Sales Practice Development Specialists (PDS) focused on driving engagement and growth of purchase volume within the Health & Wellness Industry vertical. Reporting directly to the VP of Inside Sales, you will be responsible for hiring, training, coaching, counseling, and mentoring your team to ensure they effectively execute sales and marketing initiatives tailored to the industry. This position requires collaboration with senior sales leaders and various departments, including Quality Assurance and Training Managers, to implement effective sales strategies that enhance performance and foster a culture of continuous improvement. Your primary responsibilities will include the development and implementation of strategies and best practices aimed at increasing purchase volume across your Book of Business. You will work closely with your team to drive engagement with practices, particularly focusing on underperforming accounts. Regular coaching and evaluation of team members will be essential, utilizing a benchmark measurement system to assess performance through monthly one-on-ones and ad-hoc sessions. Additionally, you will gather and report customer feedback to industry leadership, ensuring that the voice of the customer is integrated into sales strategies. Fostering a positive and engaging work environment is crucial, as you will encourage teamwork, celebrate diversity, and inspire high performance within your team. You will also be tasked with performing other duties and special projects as assigned, contributing to the overall success of the sales organization.

Responsibilities

• Remotely hire, onboard, train, manage & lead an Inside Sales PDS team to ensure the execution of industry vertical sales/marketing initiatives.
• Coach/mentor Inside Sales team members & evaluate based on a benchmark measurement system through regular monthly one-on-ones and ad-hoc coaching sessions.
• Increase purchase volume across Book of Business through development and implementation of strategies, tactics, and/or best practices.
• Partner with various departments including field sales, marketing, and operations to execute strategy for growth.
• Leverage feedback for effective coaching provided through Quality Assurance & independent call listening to support sales process enhancements.
• Gather & report back Voice of the Customer to industry leadership.
• Foster a positive and engaging environment that encourages teamwork, celebrates diversity, inspires performance, and rewards success.
• Perform other duties and/or special projects as assigned.

Requirements

• 5+ years of experience in Financial Services, Sales, or Call Center environment.
• Minimum of 3 years of leadership with people management experience with direct reports.
• Exceptional interpersonal communication skills (written, oral, non-verbal).
• Ability to work in cross-functional and cross-cultural teams.
• Customer focused mindset with ability to respond quickly to customer needs.
• Proven ability to work independently.
• Solid knowledge of SalesForce functionalities and SalesForce reporting capabilities.

Nice-to-haves

• CareCredit platform experience
• Bachelor's Degree in Business or related field
• Strong finance business/industry acumen
• Strong analytical acumen; experience developing, and using, a variety of metrics to evaluate performance and drive skills
• Knowledge of customer financial drivers/needs
• Medical Sales / Marketing experience
• Hands-on self-starter with excellent time management, presentation/public speaking and organization skills
• Outstanding communication skills; ability to build relationships and work effectively across functions and levels.

Benefits

• Annual bonus based on individual and company performance.
• Flexible work options including remote work, office work, or working near one of the company's hubs.