AVP, Inside Sales Practice Development Director

Synchrony - Kansas City, KS

Full-time - Mid Level

Remote - Kansas City, KS

Credit Intermediation and Related Activities

About the position

In this role, you will remotely lead a team of Inside Sales Practice Development Specialists focused on driving engagement and growth of purchase volume within the Health & Wellness Industry vertical. Reporting directly to the VP of Inside Sales, you will be responsible for hiring, training, coaching, counseling, and mentoring the Inside Sales team. Your collaboration with the VP of Inside Sales and Senior Sales & Industry Leaders will be crucial in executing effective sales strategies. You will also work closely with other sales leaders and Quality Assurance & Training Managers to ensure the successful implementation of these strategies. Your primary responsibility will be to manage and lead the Inside Sales PDS team, ensuring the execution of industry vertical sales and marketing initiatives. This includes coaching and mentoring team members, evaluating their performance through a benchmark measurement system, and conducting regular one-on-one sessions. You will be tasked with increasing purchase volume across your Book of Business by developing and implementing strategies and best practices that drive engagement with practices and enhance performance in underperforming accounts. Additionally, you will partner with various departments, including field sales, marketing, and operations, to execute growth strategies effectively. You will leverage feedback from Quality Assurance and independent call listening to support enhancements in the sales process and foster a culture of continuous improvement. Gathering and reporting the Voice of the Customer to industry leadership will also be part of your responsibilities. Creating a positive and engaging environment that encourages teamwork, celebrates diversity, inspires performance, and rewards success will be essential to your leadership approach. You may also be assigned other duties or special projects as needed.

Responsibilities

• Remotely hire, onboard, train, manage & lead an Inside Sales PDS team to ensure the execution of industry vertical sales/marketing initiatives.
• Coach/mentor Inside Sales team members & evaluate based on a benchmark measurement system through regular monthly one-on-ones and ad-hoc coaching sessions.
• Increase purchase volume across Book of Business through development and implementation of strategies, tactics, and/or best practices.
• Partner with various departments including field sales, marketing, and operations to execute strategy for growth.
• Leverage feedback for effective coaching provided through Quality Assurance & independent call listening to support sales process enhancements.
• Gather & report back Voice of the Customer to industry leadership.
• Foster a positive and engaging environment that encourages teamwork, celebrates diversity, inspires performance, and rewards success.
• Perform other duties and/or special projects as assigned.

Requirements

• 5+ years of experience in Financial Services, Sales, or Call Center environment.
• Minimum of 3 years of leadership with people management experience with direct reports.
• Exceptional interpersonal communication skills (written, oral, non-verbal).
• Ability to work in cross-functional and cross-cultural teams.
• Customer focused mindset with ability to respond quickly to customer needs.
• Proven ability to work independently.
• Solid knowledge of SalesForce functionalities and SalesForce reporting capabilities.

Nice-to-haves

• CareCredit platform experience
• Bachelor's Degree in Business or related field
• Strong finance business/industry acumen
• Strong analytical acumen; experience developing, and using, a variety of metrics to evaluate performance and drive skills
• Knowledge of customer financial drivers/needs
• Medical Sales / Marketing experience
• Hands-on self-starter with excellent time management, presentation/public speaking and organization skills
• Outstanding communication skills; ability to build relationships and work effectively across functions and levels.

Benefits

• Annual bonus based on individual and company performance.
• Flexible work options including remote work, working from home, or commuting to an office for in-person engagement activities.