Synchrony - Rapid City, SD
posted 2 months ago
In this role, you will remotely lead a team of Inside Sales Practice Development Specialists focused on driving engagement and growth of purchase volume within the Health & Wellness Industry vertical. Reporting directly to the VP of Inside Sales, you will be responsible for hiring, training, coaching, counseling, and mentoring the Inside Sales team. Your collaboration with the VP of Inside Sales and Senior Sales & Industry Leaders will be crucial in executing effective sales strategies. Additionally, you will partner with various departments, including field sales, marketing, and operations, to ensure the successful implementation of these strategies. Your primary responsibility will be to manage the Inside Sales PDS team, ensuring they execute industry vertical sales and marketing initiatives effectively. You will coach and mentor team members, utilizing a benchmark measurement system to evaluate performance through regular one-on-ones and ad-hoc coaching sessions. A key focus will be on increasing purchase volume across your Book of Business by developing and implementing strategies and best practices that drive engagement with practices and enhance performance in underperforming accounts. You will also leverage feedback from Quality Assurance and independent call listening to support sales process enhancements, fostering a culture of continuous improvement. Gathering and reporting the Voice of the Customer to industry leadership will be essential in refining strategies and improving customer engagement. Creating a positive and engaging work environment that encourages teamwork, celebrates diversity, and rewards success will be a priority in your leadership approach. Additionally, you may be assigned other duties or special projects as needed.