Synchrony - Altamonte Springs, FL

posted 2 months ago

Full-time - Mid Level
Remote - Altamonte Springs, FL
Credit Intermediation and Related Activities

About the position

In this role, you will remotely lead a team of Inside Sales Practice Development Specialists (PDS) focused on driving engagement and growth of purchase volume within the Health & Wellness Industry vertical. Reporting directly to the VP of Inside Sales, you will be responsible for hiring, training, coaching, counseling, and mentoring your team to ensure the successful execution of sales and marketing initiatives tailored to the industry. This position requires collaboration with senior sales leaders and various departments, including field sales, marketing, and operations, to develop and implement effective strategies aimed at increasing purchase volume across your Book of Business. Your responsibilities will include conducting regular one-on-one meetings and ad-hoc coaching sessions to evaluate team performance against established benchmarks. You will also be tasked with gathering and reporting the Voice of the Customer to industry leadership, ensuring that feedback is utilized to enhance the sales process and foster a culture of continuous improvement. Creating a positive and engaging work environment that promotes teamwork, celebrates diversity, and inspires high performance will be a key focus of your leadership approach. Additionally, you will be expected to perform other duties and special projects as assigned, contributing to the overall success of the sales team and the organization as a whole. This role offers flexibility in work location, allowing you to work from home, near one of our hubs, or in one of our offices, with occasional requirements to attend in-person meetings and training sessions.

Responsibilities

  • Remotely hire, onboard, train, manage & lead an Inside Sales PDS team to ensure the execution of industry vertical sales/marketing initiatives.
  • Coach/mentor Inside Sales team members & evaluate based on a benchmark measurement system through regular monthly one-on-ones and ad-hoc coaching sessions.
  • Responsible for increasing purchase volume across Book of Business through development and implementation of strategies, tactics, and/or best practices.
  • Partner with various departments including field sales, marketing, and operations to execute strategy for growth.
  • Leverage feedback for effective coaching provided through Quality Assurance & independent call listening to support sales process enhancements.
  • Gather & report back Voice of the Customer to industry leadership.
  • Foster a positive and engaging environment that encourages teamwork, celebrates diversity, inspires performance, and rewards success.
  • Perform other duties and/or special projects as assigned.

Requirements

  • 5+ years of experience in Financial Services, Sales, or Call Center environment.
  • Minimum of 3 years of leadership with people management experience with direct reports.
  • Exceptional interpersonal communication skills (written, oral, non-verbal).
  • Ability to work in cross-functional and cross-cultural teams.
  • Customer focused mindset with ability to respond quickly to customer needs.
  • Proven ability to work independently.
  • Solid knowledge of SalesForce functionalities and SalesForce reporting capabilities.

Nice-to-haves

  • CareCredit platform experience
  • Bachelor's Degree in Business or related field
  • Strong finance business/industry acumen
  • Strong analytical acumen; experience developing, and using, a variety of metrics to evaluate performance and drive skills
  • Knowledge of customer financial drivers/needs
  • Medical Sales / Marketing experience
  • Hands-on self-starter with excellent time management, presentation/public speaking and organization skills
  • Outstanding communication skills; ability to build relationships and work effectively across functions and levels.

Benefits

  • Flexible work options including remote work and office attendance
  • Annual bonus based on individual and company performance
  • Competitive salary range of $90,000.00 - $155,000.00 USD
  • Diverse and inclusive workplace culture
  • Opportunities for professional development and growth
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