AVP, Lead Fraud Analyst

Barclays - Wilmington, DE

Full-time - Mid Level

Remote - Wilmington, DE

Credit Intermediation and Related Activities

About the position

As an AVP, Lead Fraud Analyst at Barclays Services LLC, you will play a crucial role in the management of fraud decision strategies through data-driven analytics. Your primary responsibility will be to maximize the performance of fraud risk systems, toolkits, and associated data and processes, which will directly contribute to the proactive detection of fraud and the reduction of fraud losses. You will manage fraud rules and models to optimize the effectiveness of fraud strategies and policies across various channels, including application, authorization, and authentication, covering all fraud types for Barclays US card and loan products as needed. In this position, you will partner closely with technical and strategy teams to develop and prioritize initiatives and resources that maximize existing capabilities. Collaboration with modeling teams will be essential to introduce new effective models into the system. You will also work with governance and control teams to ensure proper documentation, risk ratings, and controls are in place for all rule and model executions. Identifying and escalating risks that may lead to unacceptable fraud controls and losses will be a key part of your role. Your responsibilities will also include providing support and analysis for various Strategic Fraud initiatives outlined by the business and Fraud Strategy leadership. You will monitor customer accounts for suspicious fraudulent activities and take appropriate action when required. This includes executing customer query support related to credit card inquiries, account management, and case resolution concerning suspected fraud. You will collaborate with various internal stakeholders across functional projects and law enforcement agencies in cases of potential fraud. Additionally, you will be responsible for developing and implementing fraud prevention strategies and procedures, utilizing fraud detection tools and technologies. You will support teams within the business operations function, including risk management, compliance, and customer care, while identifying trends and developments related to regulatory requirements and internal policies concerning fraud prevention and detection activities. Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations will also be part of your duties, utilizing data and technology to identify areas that require improvement. Monitoring financial transactions for potential fraudulent and suspicious activities, conducting investigations, and reporting fraud incidents will be essential tasks in this role.

Responsibilities

• Provide data driven analytics for the management of Fraud decision strategy.
• Maximize the performance of Fraud risk systems, toolkits and associated data and processes to contribute directly to the proactive detection of fraud and the reduction of fraud losses.
• Manage fraud rules and models to optimize effectiveness of Fraud strategies and policies across all or one of the areas including application, authorization and authentication channels covering all fraud types for Barclays US card and loan products, as needed.
• Partner closely with technical and strategy teams to develop and prioritize initiatives and resources to maximize existing capabilities.
• Partner closely with modelling teams to introduce new effective models into the system.
• Partner closely with governance and control teams to ensure proper documentation, risk ratings and controls in place for all rule and model executions.
• Escalate identified risks, which may result in unacceptable fraud controls and losses.
• Provide support, including analysis, to various Strategic Fraud initiatives outlined by the business and Fraud Strategy leadership for the managed area.
• Monitor customer accounts for suspicious fraudulent activities and take appropriate action when required.
• Execute customer query support, including credit card inquiries, account management and case resolution related to suspected fraud.
• Collaborate with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
• Develop and implement fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identify and implement trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Manage and develop KPIs to measure the effectiveness of customer care fraud prevention operations, utilizing data and technology to support the identification of areas that require improvement.
• Monitor financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

Requirements

• Experience in fraud analytics and decision strategy management.
• Strong understanding of fraud risk systems and toolkits.
• Ability to manage fraud rules and models effectively.
• Experience collaborating with technical and strategy teams.
• Proficiency in data analysis and modeling techniques.
• Knowledge of governance and control processes related to fraud management.
• Strong communication skills to convey complex information effectively.
• Ability to influence stakeholders and achieve desired outcomes.

Nice-to-haves

• Experience in the financial services industry.
• Familiarity with regulatory requirements related to fraud prevention.
• Knowledge of advanced fraud detection tools and technologies.

Benefits

• Telecommuting options available.
• Opportunities for professional development and training.
• Collaborative work environment with various internal stakeholders.