AVP of Client Services - Remote Work

About the position

The AVP of Client Services at BairesDev is a leadership role focused on building and maintaining strong relationships with top-tier clients. This position oversees a team managing multiple projects, driving revenue growth, and ensuring client satisfaction. The AVP will utilize their expertise to identify growth opportunities and align BairesDev's solutions with client needs, fostering a collaborative and innovative work environment.

Responsibilities

• Build and maintain exceptional client relationships that drive revenue growth and retention across BairesDev.
• Serve as a client champion, ensuring the highest levels of service and partnership while identifying growth opportunities.
• Lead and mentor a team of direct reports, promoting client retention, driving their growth, and guiding them in managing a portfolio of large-scale projects.
• Identify and analyze opportunities for client growth using a consultative approach and strong analytical skills.
• Work closely with cross-functional teams to ensure client needs are met and exceeded, aligning BairesDev's solutions with business objectives.

Requirements

• 9+ years of experience in a senior client services role, with proven success in managing client relationships at the executive level.
• 4+ years of experience leading teams and developing talent.
• Strong background in the IT or technology services industry.
• Extensive experience in client services, with a consultative mindset and the ability to drive business growth.
• Advanced level of English.

Benefits

• Work-from-home hardware setup
• Flexible hours
• PTO
• An excellent compensation package, including base salary and commissions — well above the market average
• Healthcare coverage (Vision and Dental)
• Life Insurance
• 401K Plan
• Strong sales operations, and travel & events coordination teams within the company to support your role
• Diverse and multicultural work environment
• An innovation-driven environment that provides the support and resources for its professionals to thrive