AVP, PRISM Scrum Master

$90,000 - $155,000/Yr

Synchrony - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The AVP, PRISM Scrum Master will be responsible for leading multiple agile scrum teams executing on development for Strategic Initiatives within the Credit organization, and PRISM Large Solution. This role requires fostering agile behavior and acting as a servant leader and coach to the teams. The Scrum Master will assist self-organizing teams in achieving their goals and commitments by facilitating discussions and meetings, collaborating across the company, removing roadblocks, maintaining team focus, and fostering continuous delivery and improvements. In this position, the Scrum Master will support SAFe Core Values, apply SAFe Principles, and implement/follow SAFe practices. They will manage a diverse IT team that includes application architects, data engineers, developers, QA, UX designers, and outsourced vendors. The Scrum Master will facilitate collaboration across agile teams, ART, Large Solution, dependency teams, third parties, and waterfall teams to ensure alignment with the team's PI commitments. They will manage iterations and PI, ensuring that order, process, delivery, and priorities are accurate and timely. The Scrum Master will work closely with Product Owners and teams to ensure that deliverables and feedback are completed on time and meet iteration timelines. They will support agile teams and Release Trains/Solutions in shaping requirements, defining, building, testing, demoing, and deploying solutions, as well as managing release and post-release efforts. Additionally, the Scrum Master will ensure that repository management platforms adhere to SYF IT PMO policies and standards, capturing development stories, acceptance criteria, and all related documentation in a timely manner. The role also involves creating platforms and environments for solution demos and user acceptance testing, facilitating technical collaboration with third parties, and effectively communicating across agile teams and the organization. The Scrum Master will conduct SAFe ceremonies, including daily stand-ups, backlog grooming, sprint planning, demos/reviews, retrospectives, and PI planning events, while generating progress reports such as burn down charts and iteration stats. They will advocate for autonomous, self-organizing, empowered, and continuously improving teams, and perform other duties or special projects as assigned.

Responsibilities

• Lead multiple agile scrum teams executing on development for Strategic Initiatives within the Credit organization and PRISM Large Solution.
• Foster agile behavior and act as a servant leader and coach to the teams.
• Assist self-organizing teams in achieving their goals and commitments by facilitating discussions and meetings.
• Collaborate across the company to remove roadblocks and maintain team focus.
• Support SAFe Core Values and apply SAFe Principles and practices.
• Manage a diverse IT team including application architects, data engineers, developers, QA, UX designers, and outsourced vendors.
• Facilitate collaboration across agile teams, ART, Large Solution, dependency teams, third parties, and waterfall teams.
• Manage iterations and PI, ensuring order, process, delivery, and priorities are accurate and timely.
• Work with Product Owners and teams to ensure deliverables and feedback are completed on time and meet iteration timelines.
• Support agile teams and Release Trains/Solutions in shaping requirements, defining, building, testing, demoing, and deploying solutions.
• Ensure repository management platforms adhere to SYF IT PMO policies and standards, capturing development stories and related documentation in a timely manner.
• Create platforms and environments for solution demos and user acceptance testing.
• Facilitate technical collaboration with third parties, such as data or service providers.
• Communicate effectively across agile teams and the organization.
• Conduct SAFe ceremonies including daily stand-ups, backlog grooming, sprint planning, demos/reviews, and retrospectives.
• Generate progress reports such as burn down charts and iteration stats.

Requirements

• Bachelor's Degree and 4+ years of Technology experience or equivalent leadership program experience, or in lieu of degree, High School Diploma/GED and 8+ years of IT experience.
• Minimum of 2 years of experience in developing and implementing information systems.
• Minimum of 2 years of experience in project management and/or as a scrum master with a strong understanding of Agile.

Nice-to-haves

• Strong knowledge of Agile practices.
• Working knowledge of Scrum and Scrum tools (e.g., Jira).
• Scrum Master Certification.
• SAFe agile experience and/or SAFe training.
• Good listening and communication skills.
• Problem solver and conflict resolver.
• Collaborative and team-building skills, fostering team engagement, ownership, and accountability.
• Facilitation skills for discussions and meetings.
• Planning and organization skills.
• Mentoring, coaching, training, and encouraging abilities.
• Strong cross-functional team player with the ability to work seamlessly across a matrix organization.
• Creativity, enthusiasm, and energy with a strong customer 'can do' attitude.

Benefits

• Work from home
• Annual bonus based on individual and company performance