Synchrony - Canton, OH
posted 3 months ago
Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #5 among the US Best Companies to Work in 2024! Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Organizational Overview: In today's fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. The Global Operations Initiatives & Technology (GOI&T) team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs - consistently delivering value to customers. Role Summary/Purpose: What you'll do as the AVP, Product Owner? The AVP - Product Owner will be responsible for the launch and ongoing development of the Customer Servicing Applications for Synchrony Financial utilizing the Agile methodology. You will work cross functionally to develop operational strategies for Customer Servicing Applications. You would be responsible for research, identifying epics, prioritizing the backlog, developing, verifying and delivering. Join us if you're passionate about building new products, delivering cutting-edge technology solutions and can manage and inspire an agile team. Essential Responsibilities: As the Product Owner, we'll rely on you to exercise your excellent project management expertise and solid business knowledge of various applications/processes used across the enterprise to define business objectives, identify epics and priorities, plan sprints/ iterations, develop, validate and deliver launch plans related to operational or growth initiatives, while ensuring a superior customer or agent experience. You will do this by being the point person on the product development team, using their high-level perspective to define goals and create a vision for development projects. You will be responsible for communicating with stakeholders across the board, including customers, business managers, ART partners and the development team to make sure the goals are clear, and the vision is aligned with business objectives. You will help the agile team maintain the vision by creating a product roadmap, creating the list of backlog items and prioritizing them based on the overall strategy and business objectives. Additionally, you will map out project dependencies to inform the necessary sequence of development. You will spend a significant amount of time overseeing the actual development of the product; being a key player throughout each event, including planning, refinement, review, and sprint. You will be accountable for cross function integration and approval including Compliance, Legal, Brand (Marketing) Reporting, Planning, Forecasting, Training, and Communication. You will also perform other duties and/or special projects as assigned.