AWS Full Stack Tech Lead

New York Technology Partners - Malvern, PA

Full-time - Mid Level

Malvern, PA

Professional, Scientific, and Technical Services

About the position

We are seeking an experienced Full Stack Technical Lead to join our dynamic team specializing in contact center solutions, including agent assist technologies. The ideal candidate will have strong technical expertise in full-stack development, leadership abilities, and extensive experience with AWS services. You will be responsible for driving the technical direction of our projects, mentoring team members, and ensuring the delivery of high-quality, scalable software solutions tailored for contact center operations.

Responsibilities

• Lead the design and implementation of complex web applications and contact center solutions, ensuring best practices in software development, architecture, and performance optimization.
• Leverage AWS services (e.g., EC2, S3, Lambda, RDS, DynamoDB, Connect) to build scalable, secure, and resilient applications that enhance customer experience in contact centers.
• Develop and maintain front-end and back-end components using modern frameworks and languages (e.g., Angular.js, Node.js, React, Python, Java, etc.) that support contact center functionalities like call routing, analytics, customer interaction management, and agent assist features.
• Design and implement AI-driven agent assist tools that empower contact center agents with real-time information, suggestions, and workflow automation to improve customer interactions.
• Collaborate with cross-functional teams, including product management, design, and QA, to define project requirements and deliverables specifically tailored to contact center operations.
• Provide guidance and mentorship to junior developers, fostering a culture of continuous learning and improvement within the team, especially regarding contact center technologies and integrations.
• Conduct code reviews and ensure adherence to coding standards and best practices, particularly in the context of building contact center applications.
• Implement and promote CI/CD practices, automated testing, and monitoring using tools like AWS CodePipeline, Jenkins, Docker, and Kubernetes to streamline contact center deployment processes.
• Identify and resolve technical challenges and roadblocks during the software development lifecycle, particularly those related to customer interactions and service delivery.
• Maintain comprehensive documentation of system architecture, processes, and code, ensuring knowledge sharing within the team and across the organization.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree is a plus.
• 10+ years of experience in full stack development.
• 2+ years in a technical lead role or similar leadership position.
• Extensive experience with AWS services and architecture, particularly in contact center solutions.
• Proficiency in front-end technologies (HTML, CSS, JavaScript, Angular.js, React, etc.).
• Strong back-end development experience (Node.js, Java, Python, etc.).
• Knowledge of databases (SQL and NoSQL) and RESTful APIs.
• Familiarity with CI/CD tools and practices.
• Experience with contact center technologies (e.g., Amazon Connect, Kore.ai, Twilio, etc.) is highly desirable.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, agile environment.

Nice-to-haves

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer).
• Experience with microservices architecture and cloud-native applications.
• Understanding of security best practices in cloud environments.