B2B Business Systems Analyst

$130,000 - $150,000/Yr

Company Sense - Cambridge, MA

Full-time - Mid Level

Cambridge, MA

Professional, Scientific, and Technical Services

About the position

The B2B Business Systems Analyst at Sense will play a crucial role in the Business Operations team, focusing on Salesforce CRM administration and Account Based Marketing processes. This position requires a consultative approach to drive cross-team conversations regarding process and system needs while ensuring high data quality and effective system configuration.

Responsibilities

• Consult with stakeholders to identify sales and marketing system needs, document and prioritize them, and execute over time.
• Design and implement whole funnel processes and reporting to support multiple sales teams with unique needs.
• Manage and maintain the Salesforce instance as the front-line administrator, including user provisioning, roles, profiles, and customizing records and layouts.
• Maintain data quality and provide end-user training and education on Salesforce.
• Research, select, implement, and support new and existing integration apps between systems, including sales activity tracking and order management.
• Support the Sales and Finance teams through deal pipeline and contracting.

Requirements

• 6+ years of experience in Salesforce administration and customization.
• Hands-on experience configuring and managing Salesforce instances, including roles and profiles, sandbox and deployment management, and custom schemas.
• Strong understanding of B2B and ABM software ecosystems and best practices.
• Ability to work independently on technical problems and collaborate with sales, marketing, and finance leadership.
• Excellent communication, problem-solving, and analytical skills with high attention to detail.
• Strong desire for accurate, updated information in all systems.

Nice-to-haves

• Salesforce Certifications: Admin, Developer, etc.
• SQL and database experience to collaborate with the internal data team.

Benefits

• Flexible time away policy.
• Paid parental leave.
• Competitive compensation and generous healthcare benefits.
• Stock Options and 401k with up to 10k match.
• Opportunity to work with a small team of experienced entrepreneurs in a consumer smart home startup.