B2B National Sales Support Representative

$35,360 - $35,360/Yr

Cellular Sales - Knoxville, TN

Full-time - Entry Level

Hybrid - Knoxville, TN

Telecommunications

About the position

The B2B National Sales Support Representative plays a crucial role in connecting business customers with their wireless needs through a hybrid work environment. This position involves working closely with a team to provide outstanding support and service to clients, ensuring their account needs are met efficiently. The representative will receive comprehensive training and will be responsible for managing customer interactions, meeting performance metrics, and maintaining high standards of communication and compliance.

Responsibilities

• Receive comprehensive training and practice to be fully equipped to succeed.
• Utilize various leads sources to reach out to Verizon and Cellular Sales customers and align them with available business representatives in their area.
• Gather and process customer information and disposition call at end of conversation.
• Insert notes of customer interactions and/or transactions; record details of actions taken.
• Provide inbound support for market representatives calling with business related issues and questions.
• Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards.
• Communicate professionally and accurately to customers, following company standards/protocols.
• Ensure adherence to all company compliance and security measures.

Requirements

• High School diploma or equivalent experience required.
• Proficient in Microsoft Excel and Outlook.
• Basic typing and computer skills required.
• Experience with outbound calling preferred.

Nice-to-haves

• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to detail: Taking responsibility for a thorough and detailed method of working.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.

Benefits

• Base Pay of $17/hr.
• Uncapped commission structure
• Paid Time Off
• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on Verizon services
• Employee Assistance Program
• Onsite gym and walking trail