B2B National Sales Support Representative

$35,360 - $35,360/Yr

Cellular Sales - Knoxville, TN

Full-time - Entry Level

Hybrid - Knoxville, TN

Telecommunications

About the position

The B2B National Sales Support Representative role is a hybrid position focused on providing exceptional support to business customers in the wireless industry. The representative will work closely with a team to connect customers with their business representatives, ensuring a seamless experience while addressing account needs and inquiries. This position emphasizes performance-based rewards and offers comprehensive training to equip employees for success.

Responsibilities

• Receive comprehensive training and practice to be fully equipped to succeed.
• Utilize various leads sources to reach out to Verizon and Cellular Sales customers and align them with available business representatives in their area.
• Gather and process customer information and disposition call at end of conversation.
• Insert notes of customer interactions and/or transactions; record details of actions taken.
• Provide inbound support for market representatives calling with business related issues and questions.
• Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards.
• Communicate professionally and accurately to customers, following company standards/protocols.
• Ensure adherence to all company compliance and security measures.

Requirements

• High School diploma or equivalent experience required.
• Proficient in Microsoft Excel and Outlook.
• Basic typing and computer skills required.
• Experience with outbound calling preferred.

Nice-to-haves

• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to detail: Taking responsibility for a thorough and detailed method of working.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.

Benefits

• Base Pay of $17/hr.
• Uncapped commission structure
• Paid Time Off
• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on Verizon services
• Employee Assistance Program
• Onsite gym and walking trail