B2B Supplier/Merchant Enablement, Manager - Remote-Eligible

$125,300 - $143,000/Yr

Capital One - Richmond, VA

Full-time - Manager

Hybrid - Richmond, VA

Credit Intermediation and Related Activities

About the position

The Supplier Enablement Manager at Capital One will play a crucial role in developing and maintaining relationships with clients and vendors to enhance the adoption of business credit card products. This position focuses on understanding client needs, negotiating beneficial payment solutions, and collaborating with internal teams to ensure seamless service delivery. The role is designed for a self-starter who can work autonomously while driving success in a fast-paced environment.

Responsibilities

• Work with internal teams such as analytics, vendor outreach, sales, client success and client development to identify leads to convert non-accepting vendors to accepting vendors.
• Be knowledgeable about our clients and industry verticals; understand purchasing and receivables needs and behavior of businesses and stakeholder personas (i.e. Accounts Payables, Accounts Receivable, Procurement, and Treasury / Finance).
• Expert knowledge of credit card industry pricing and ability to influence clients' behavior.
• Deep understanding of merchant acquiring business, how vendors process cards, and financial considerations of price to value including cash flow, DSO (Days Sales Outstanding), and WACC (Weighted Average Cost of Capital) elements.
• Knowledge of vendors' ERP systems and gateways to assist Capital One clients in utilizing card for payment.
• Be a trusted advisor by building positive relationships, handling client and vendor needs.
• Anticipate and resolve issues, provide solutions to clients and vendors in a timely manner.
• Contact vendors to identify card acceptance and secure payment instructions for clients.
• Travel to clients or vendors as needed, up to 25% - 50% of the time.

Requirements

• At least 3 years of experience in a Business Client facing role.

Nice-to-haves

• Bachelor's Degree or Military experience.
• At least 3 years of experience selling Merchant Services.
• At least 3 years of experience selling commercial or small business credit card products.

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace culture
• Support for total well-being