Back Office Administrator

$33,280 - $33,280/Yr

State Of Texas - Dallas, TX

Full-time - Entry Level

Dallas, TX

Executive, Legislative, and Other General Government Support

About the position

The Back Office Administrator at Brothers That Just Do Gutters is responsible for coordinating office activities and operations to ensure efficiency and compliance with company policies. This role plays a vital part in the operational process of the company, focusing on administrative tasks, financial monitoring, and support for various departments. The position requires a high level of organization and discipline, as well as effective communication skills to manage interactions with clients and staff.

Responsibilities

• Coordinate office activities and operations to secure efficiency and compliance with company policies.
• Monitor and maintain the company's profitability.
• Invoice clients, chase for payments, and ensure timely payments to vendors.
• Maintain clean and up-to-date records.
• Log into CTM to answer incoming calls and return missed calls.
• Schedule estimates from referrals and follow up on inquiries.
• Create order logs for each work order and follow up on tasks assigned from the contact center.
• Communicate with customers and colleagues via phone, email, and messaging systems.
• Resolve issues and answer questions from clients and staff.
• Schedule installations and communicate work instructions to installation teams.
• Order materials from suppliers and ensure timely delivery.
• Collect payments and follow up on sales estimates that are over 10 days old.
• Prepare and present reports to owners on a daily/weekly basis.

Requirements

• Experience with QuickBooks and understanding of spreadsheets and documentation.
• Strong organizational skills and discipline in overseeing daily operations.
• Ability to work under urgency and achieve results.
• Appreciation for customer service and conflict resolution skills.
• Team player with a focus on supporting installers and sales teams.

Nice-to-haves

• Experience in a similar administrative role.
• Familiarity with scheduling and order management systems.

Benefits

• Competitive hourly wage of $16 per hour.
• Full-time position with a consistent schedule from Monday to Friday.