Back Office Contact Processing - Operations Representative II

Credit One Bank-posted about 1 year ago
Full-time • Entry Level
Las Vegas, NV
Credit Intermediation and Related Activities
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The Back Office Contact Processing Operations Representative II at Credit One Bank is responsible for resolving complex customer inquiries while ensuring the highest level of service. This role involves handling regulatory processes on cardmember accounts with accuracy, maintaining confidentiality, and continuously seeking opportunities for process improvements to enhance customer experience.

  • Action highly regulatory processes on cardmember accounts with a high level of accuracy.
  • Meet productivity expectations and internal quality standards.
  • Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channel.
  • Understand and comply with internal and external policies, laws, and regulations.
  • Stay up to date with company policies and procedure changes.
  • Maintain confidentiality and privacy of data, and customer information.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
  • Identify potential gaps in processes or execution that may impact business success, quality, or customer experience.
  • Receive and respond to verbal and written directions from supervisory personnel.
  • Commit to performing job duties in a manner that ensures a safe work environment.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Consistently demonstrate the company's core values of excellence, ownership, collaboration, and integrity.
  • 1+ years of experience in Customer Service.
  • Excellent written and verbal communication skills, as well as reading and comprehension skills.
  • Strong decision-making and analytical abilities.
  • Excellent listening and problem-resolution skills.
  • Research ability and attention to detail are required.
  • Good interpersonal skills.
  • Working knowledge of Microsoft Office Suite (Word and Excel).
  • Must be highly flexible and quality focused.
  • Must be a self-starter and work within the team dynamic.
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