Tiktok - San Jose, CA
posted 3 days ago
TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. The Engineering and Architecture team within the Data E-Commerce department is focused on combining frontend and backend engineering capabilities to build state-of-the-art, large-scale, distributed, and fault-tolerant systems. This team is tasked with developing advanced customer service robots aimed at enhancing user consumption experiences, improving service quality for merchants, and fostering a thriving ecosystem on TikTok's E-commerce Platform. The specific focus of this role is on the architecture and engineering of Intelligent Customer Service, which is a critical component of TikTok's global e-commerce business. As a Backend Software Engineer, you will participate in the development of AI customer service solutions within the TikTok e-commerce ecosystem. This includes working on multi-round dialogue systems, FAQs, and prompt engineering to help sellers better serve their customers. You will engage in the entire lifecycle of services, from design and development to capacity planning, launch reviews, deployment, operation, and optimizations. Your role will also involve optimizing system scalability, reliability, sustainability, velocity, and architectural efficiency, ensuring that the services meet the high standards expected by TikTok's users and merchants.