Employers Choice Screening - Santa Fe Springs, CA
posted 3 months ago
The position involves working with Employment Background Checks, where the primary responsibility is to effectively process and complete background screening orders. The candidate will need to understand the various services offered, including driving history requests, employment verifications, and education verifications. Familiarity with vendors and the necessary passwords for making online information requests is essential. The role requires the ability to explain and process all searches provided to clients, ensuring that they are well-informed about the services available to them. In addition to processing background requests via the online platform, the candidate will be responsible for following up on pending backgrounds and maintaining communication with clients regarding drug testing and other related inquiries. Excellent customer service is a must, as the candidate will be required to explain the Pre-Adverse and Adverse Action processes to new clients, providing them with sample letters as needed. The role also involves suggesting revisions to forms used in the process, indicating that the candidate's input is valued. Other duties include answering incoming calls with proper etiquette, managing time effectively, and responding to emails promptly. The candidate will also need to set up clients and products in the platform once agreements are received and periodically audit client files for accuracy. Attendance at PBSA webinars for compliance regulations and obtaining PBSA FCRA basic certification within the first year of employment is also required. The work hours are Monday through Friday, between 8:00 am and 5:00 pm, with weekends and company-recognized holidays off unless workload dictates otherwise. This position is not remote and is available as both full-time and part-time.