Baker

About the position

At Hy-Vee, our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Baker is responsible for baking products for orders and to replenish displays while maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Checks orders for the day and sets up a timeline and production schedule.
• Prepares, bakes, and fries all department products as needed.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Invoices and puts away product as instructed by the department manager.
• Anticipates product needs for the current and subsequent days.
• Inspects incoming products for quality and quantity.
• Understands the use and issues related to bakery equipment and follows up on potential maintenance issues.
• Checks signage for correct labels on ad items.
• Reviews department for potential safety issues.
• Operates as a lead with bakery clerks.
• Prioritizes orders as per customer and department manager request.
• Proofs necessary items and pulls product from the freezer or cooler.
• Practices proper sanitation procedures and ensures the work area is clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

Requirements

• High school or equivalent experience.
• Over six months up to one year of similar or related experience.
• Ability to solve practical problems with a variety of variables.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to copy data from one record to another and provide basic direction.